Improving our customers’ shopping experience online
What about further developments online?
We have also improved our customers’ shopping experience on-line, with over 300m visits to our web-site last year, and Check and Reserve continuing to grow to over one billion pounds. Collection rates continue to rise as 70% of customers now opt for text confirmations and reminders and 90% of home delivery customers now get a 2 hour time-slot message the night before their delivery. Customers have now added over half a million product reviews to our site, many of which help us improve our products.
But we are very aware of the pace of change in the marketplace and in the way customers are shopping. Argos is well placed for these changes and we’re making sure we are ready to take advantage of them, with online developments such as the Argos Apple i-phone app, further website enhancements and many multi-channel improvements.
Argos is the largest high street internet retailer in the UK, with over 300m visits to our web-site last year, and the popularity of our Check & Reserve service continues to grow, reaching sales of £1.4bn, up 36% year on year.
Collection rates continue to rise as 70% of customers now opt for text confirmations and reminders and, for home-delivered products, 90% of customers now get a two hour time-slot message the night before their delivery.
Product reviews are extremely valuable in helping us improve our products and customers have now added over half a million reviews to our site. The average product rating is now around 4.1 out of 5.