For all enquiries concerning shares and/or dividends, please contact the registrar in the first instance.
When you change address, it is important to inform the registrar as soon as possible to ensure that the register is updated and you receive all shareholder communications and dividends. Shareholders who have registered with the Home Retail Group shareholder portal can do this electronically. Alternatively you can send a letter to the registrar, which should include the following:
All such correspondence must be signed. For security reasons, the registrar cannot accept address changes over the telephone or by email.
Where your name has changed as a result of separation or divorce, and you wish to revert to your maiden name, a copy of any supporting documentation must be sent to the registrar. All correspondence must be signed. For security reasons, the registrar cannot accept name changes over the telephone or by email.
Share certificates are evidence of your ownership and should be kept in a safe place. You will need them if you want to sell all or some of your shares in the future. We recommend that you keep a separate record of the certificate numbers and the number of shares each certificate covers in case of loss or damage. Share certificates are posted to shareholders at their own risk.
The registrar keeps a record of your name, address and the number of shares you own and can arrange to issue a replacement certificate if necessary. If you have lost a certificate, please report this to the registrar as soon as possible so a "stop" can be put on that certificate. Before a replacement certificate can be issued, you will be sent an indemnity form to complete. This safeguards the Company should a dispute arise over ownership of the shares at a later stage.
If you have several Home Retail Group share certificates you can ask for these to be consolidated into one. Please send them to the registrar, together with a covering letter. There is a charge to private shareholders for this service. You should retain the counterfoils as they may be required for tax purposes. Shareholders returning certificates might wish to use "sign on receipt" post when returning share certificates.
Shareholders in Home Retail Group plc are given a unique reference number called an investor code. This is shown on proxy cards, dividend counterfoils and share certificates issued by Capita Registrars and should be quoted in all correspondence. We recommend that you keep a separate record of your investor code.
If you have bought shares in Home Retail Group at different times and the name and address you have supplied to the registrar differs, even slightly, from earlier details, another account may be created. If this happens and you want the accounts combined you should contact the registrar, otherwise you may receive more than one copy of our shareholder documents. There is no charge for this service.
No. All GUS shares were exchanged for Home Retail Group and Experian Group shares in October 2006.
If you lose a tax voucher you should contact the registrar, confirming which tax voucher has been lost. A duplicate will be issued upon payment of an administration charge.