Home Retail Group news
Home Retail Group recognised for best practice and planning
12 November 2009
Argos Direct UK and Homebase fought off tough competition to win the prestigious Logistics Best Practice and Transport Policy and Planning excellence awards in conjunction with DHL.
Singled out by judges for its "outstanding achievement" in operations, processes and service, the partnership between Argos Direct UK and DHL clinched the Logistics Best Practice Award at last week's event. In response to increased competition both businesses worked to improve the performance of its supply chain, focusing on both efficiency and customer service. In two years it has reduced customer delivery failures by a third and customer complaints by more than 50%, and increased on-time deliveries to over 98%. Building on over 200 suggestions from staff it has also increased deliveries per vehicle by 14% and reduced fleet mileage and fuel usage by over 8%, contributing to an overall carbon footprint reduction of 19% in one year.
The judges also commended the "outstanding" efforts of Homebase and DHL to improve the methods used for transport planning, development and evaluation of policies and projects. Through implementation of a new transport efficiency programme for Homebase, the companies were able to come together to drive business critical cost savings and also significantly reduce the environmental impact of its transport network. With an approximate 25% increase in vehicle utilisation, the judges recognised the importance of increasing efficiency in order to deliver real cost savings for businesses given the tough economic climate.
Janet Eady, organiser of this year's CILT awards said: "The standard of entry was the highest it could be this year. Choosing a winner was a very difficult task for all of the judges".
