Objectives and targets for 2009/10
Environment
| Objective |
| Reduce landfill tonnage by a further 10% |
| Achieve recycling rates of over 75% |
| Achieve 50% reduction in the consumption of carrier bags (vs 2005) |
| Introduce packaging reductions on a fifth of the product range, targeting a 3,000 tonne packaging saving over the three years 2008/09 to 2011/12 |
| Achieve a further 2% reduction in energy consumption (kWh/sq ft) year on year |
| Purchase at least 50% renewable energy |
| Roll out programmes to reduce energy consumption in buildings |
| Take steps to reduce water consumption across both Argos and Homebase |
Customers
| Objective |
| Increase levels of customer satisfaction |
| Increase customer opportunities to actively reduce their impact on the environment through extended choice and enhanced information |
| Establish a periodic feedback survey specifically for Store Card customers |
| Maintain the view amongst colleagues that our commitment to customers can be seen in action as well as words at a level which exceeds in financial services industry norm (as measured by our colleague opinion survey) |
| Successful delivery of the Credit Union Schools project |
Sourcing and supply chain
| Objective |
| For all publications, achieve 100% certified or recycled paper |
| Achieve at least 60% peat-free growing media by end 2009/10 and at least 65% by end 2010/11 |
| Ethical audits for 100% of direct-source and direct-import factories |
| Work towards using accredited audit protocols with our domestic supply base |
Our colleagues
| Objective |
| Improve overall scores in new Group-wide employee survey – against internal and external benchmarks |
Ensure that every colleague has:
|
| Continue to increase the percentage of eligible employees participating in one or more sharesave schemes |
| Reduce overall number of lost time accidents |
| Reduce number of RIDDORs |
| Reduce number of major injuries |
Communities
| Objective |
| Raise £2m over two years for the Group charitable partner (launched July 2008) |
| Maintain gold status for payroll giving and ensure Argos and Homebase each achieve 10% participation |
| Implement volunteering policy |
